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Senior Account Manager | Staff Management | Nashua, NH
SMX is a leading provider of custom designed staffing solutions for Fortune 500 companies throughout the country. We have great opportunities with growth potential at Amazon.com in Nashua, NH.
The Senior Account Manager is responsible for managing the onsite account team and overseeing all staffing and employee operations. Senior Account Managers must remain focused on the strategic leadership of the account while at the same time supervising day-to-day activities. Responsibilities include monitoring production and quality, recruiting, interviewing, hiring, coaching employees, meeting performance objectives and more.
The ideal candidate must have a successful track record of management/ operations management, previous experience in a warehouse, production and/or logistics environment, the ability to respond to client requests in an urgent manner while also being flexible with changes based on business needs.
Additional tasks related to the position:
- Managing day-to-day interaction with client, including daily information flow, problem solving, process improvements, reporting and direct management of the office team;
- Provide immediate front line customer service to management team, associates and clients;
- Make associate hiring and firing decisions;
- Handle order requests and changes from client contacts;
- Handle associate relations activities, communications, and investigations;
- Work on special projects and performance incentive programs to help meet operational goals;
- Provide Site reports to Director level such as forecasting, financial and trend analysis, recruiting, strategic planning and site action plans;
- Manage the office budget;
- Manage our busy warehouse/distribution facility and the staffing needs;
- Ensure compliance with contract related services, interviewing, orientations, payroll and invoicing.
Requirements
- Minimum of High School/GED required
- Bachelors degree preferred but not required
- Minimum of 3 years of management/supervisory experience
- Experience in a manufacturing/production or warehouse/distribution environment is highly desirable.
- Human Resources experience with focus in Recruiting is a plus
- Computer Skills (MS Office, Excel, PPT and Word)
- Strong Customer Service and Client Relations
Does this sound like the opportunity for you? Apply now. Go to:
http://www.sm.peoplescout.com
Media Code: NCK
Job Code: B07MS
EOE
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